Returns & Refunds Made Simple
Your satisfaction is our top priority. We stand behind every product we sell.
100% Satisfaction Guarantee
At GLEHNS, we believe every customer deserves an exceptional shopping experience. Our hassle-free returns policy reflects our commitment to your complete satisfaction.
30-Day Return Guarantee
Simple. Fast. Fair.
We offer a full 30-day return window from the date you receive your order. Whether you've changed your mind or received a defective item, we'll make it right.
What You Can Return
Eligible Items
- ✓ All products in original, unused condition
- ✓ Items with original packaging, tags, and accessories
- ✓ Products returned within 30 days of delivery
Non-Refundable Items
- × Software (digital downloads and physical media)
- × Instruction manuals and documentation
- × Electronic chart cards
- × Items damaged by misuse or normal wear
*Unopened software packages subject to 20% restocking fee
How to Start Your Return
Request Authorization
Contact us within 30 days to get your Return Merchandise Authorization (RMA) number
Have your order number ready
Package Your Return
Use original packaging when possible. Include all accessories, manuals, and parts
Write RMA number clearly on outside
Ship It Back
Use trackable shipping to the address provided with your RMA
We recommend insurance for valuable items
Get Your Refund
Receive refund within 5-7 business days after inspection
Refunded to original payment method
Need Help with Your Return?
Have questions about your return? We're here to help! Contact us through any of these convenient methods.
Email Support
Click to reveal emailSpecial Circumstances
Defective or Damaged Items
Contact us immediately if you receive a damaged item. We'll arrange a replacement or full refund at no cost to you, including return shipping.
Suspected Fraud
If you notice unauthorized charges, contact us right away. Returns involving suspected fraud may require additional verification and processing time.
Still Have Questions?
Our customer service team is here to help make your return process as smooth as possible. Don't hesitate to reach out with any questions or concerns.
Questions about this policy? We're always happy to help. Contact our customer service team for personalized assistance.
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